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This browser is not fully supported. Check out one of these awesome browsers for the best experience! Google Chrome Mozilla Firefox Select Language -- Home My Property My Hotwire My Email hwmail.net hotwiremail.net bocawoods.net thepondsnj.com goprimecast.com discoverbeyond.com wateroak.cc cedarspringsmail.com heritageparkmail.com creeksidemail.com villaportofinomail.com -- Contact Us Our Websites -- Corporate 1-800-355-5668 -- Login to My Hotwire Click here to register -- Click Here to learn more about what Hotwire is doing for customers and our communities affected by the COVID-19 pandemic We have identified an outage in your area. Please do not reset your Set Top Box. Our Engineering team is working to restore your services. -- Experience the Power of Fiber Optics Hotwire Communications is one of the nation’s leading fiber optics telecommunications providers specializing in multi-family communities. Hotwire Communications employs cutting-edge fiber-to-the-home technology in which fiber optic cable serves as the backbone for all of the community’s communications services. Because of this brand-new communication infrastructure, residents at every community we service will enjoy the benefits of a completely upgraded system. Our fiber optic network provides increased security, more bandwidth and a faster data connection than any other technology on the market today. • Our fiber optic network transmits data in the form of light; this allows us to deliver connection speeds unmatched by coaxial networks • We employ one of the most secure mediums for data transmission • You’ll experience faster internet speeds and reliable & clear phone service • Learn more about Fiber-to-the-Home (video) Tap into our dedicated fiber optic network with standard residential speeds of up 20 Mbps download and up to 1 Gigabit of bandwidth available For more information on system requirements, click here • Speeds up to 150X faster than most Americans have today • Network offers enough bandwidth for usage of multiple devices simultaneously • Complimentary email addresses with abundant storage • Advanced anti-spam and virus protection • Wifi speeds capable of streaming TV on your mobile device Entertainment your way: Your favorite channels, an easy-to-use on-screen guide and advanced features like Replay TV. • Several packages to choose from which contain the most popular channels • Hundreds of digital channels with over 100 channels in stunning HD • VOD, Pay-Per View, Sports Package, International Channels and more Clear, reliable home phone service with over 30 calling features. • Unlimited Local and Long Distance calling to anywhere in the contiguous USA & Canada* • Voicemail with remote access, advanced phone features, and more • Ability to keep your existing phone number Simplify your life and put your mind at ease with our innovative line of home control and security packages* • 24-hour system monitoring by trained security dispatchers • Receive alerts to your mobile phone on energy usage, in-home flooding or high temperatures, extreme weather updates, and more • Control your locks, doors, temperature, and lights from your Smartphone app • Remote video access of your home Find out what fiber optics can do! Benefits of Fiber Optics Super Fast Internet HD Television Digital Phone Service Home Security Kudos for Hotwire Hotwire's consistency and reliable services... "...have exceeded my expectations and the students are very satisfied. Hotwire has had to adjust more than once to changing external circumstance, but did so in a professional and timely manner. They have been a great fit, and I would recommend their services to other universities." Ed N | Director of Housing, Temple University Our internet and cable TV... ...has never been faster or clearer. When our homeowner's association decided to switch from Comcast to Hotwire, I wasn't sure what to expect. The the upgrades were immediate. I've never downloaded a movie this fast in my life!" Terry H | Philadelphia, PA I had the pleasure of speaking with... "...your Customer Service Representative, Colleen M. back in mid-November. I had yet another issue with my cable service and she was beyond helpful. It was also just wonderful to speak to someone who genuinely cared to help me solve the problem and, as rapidly and efficiently as possible. I think it`s important to know who your star players are on your team and she`s certainly one of them over there at Hotwire." Caitlin F | Baltimore, MD Normally you get... "Normally you get complaints about individuals that work for you. In this case, I want to let you know about something positive. (Anthony A.) He went above the call of duty to help me to get my particular problems with Hotwire solved" Alan S. | Mt. Pleasant, SC I wanted to congratulate... "HotWire for having such an amazing employee by the name Julian L. in Miami Dade! I have services with your company for the last three years and I never had a great customer service worth mentioning before. I'm not sure if you have any type of employee recognition program but if you do, Julian deserves it! " Hotwire Customer | Miami Dade FL I am much delayed in writing this... "but I wanted to let you know that I had the pleasure of speaking with your Representative, Colleen M. back in November. I had an issue with my cable service and she was beyond helpful. It was also just wonderful to speak to someone who genuinely cared to help me solve the problem and, as rapidly and efficiently as possible. I think it's important to know who your star players are on your team and she's certainly one of them over there at Hotwire." Caitlin F. | Baltimore, MD My internet stopped working... "this morning. I called your 800 number and was connected to Kristi. No waiting time - she answered right away. In just a few minutes she had my problem diagnosed, and told me what do do, and I did it. She's terrific!" Stan O. | Ft. Myers Beach, FL Mrs. Helen S.... "...called to give recognition to Amanda V. and technician James T. at Valencia Shores on the awesome service that she received this morning." Helen S. | Valencia Shores After the upgrade... "...Love the cable tv. It is really fast to change channels, the info about the shows is great. I can save a show and watch it on several tvs. I can record more shows at the same time. I can rewind certain channels for a couple of hours. The quality of the HD channels is amazing!!" Eduardo A | Miami, FL I wish to acknowledge the fantastic support... "...I received today on a phone request to coordinate a reconnect with DIRECTV and Hotwire. Kindley took extra efforts to contact the DIRECTV supervisor, keep me on line for a three-way to assure that my request for reconnect was handled to its completion. Kindley was thorough in her knowledge and persistence with DIRECTV to make sure my needs were completely addressed. Thank you to Kindley again for her amazing customer service skills." Chatman C Y | LV, Nevada I would like to send my thanks... "...to your employee Rob P. for the excellent service he recently provided. We appreciate Rob's diligence, promptness, and people skills. He is a valuable employee to your organization, that's why we are sending along this big "ATTABOY" Thomas C. | Hotwire Subscriber As a former business owner... "...My experience with Adolfo S. has only been a positive one. He was worked through concerns with myself and fellow members. He works amicably to resolve any issue he is presented with. He is thorough and prompt!" Gary K | St. Andrews Country Club My call was answered within 2 minutes... "...and Ken helped me troubleshoot the issue (bad Ethernet cable) and we were done in 10 minutes. He was extremely pleasant and professional - best comm CSR phone call I've ever had! Beats Comcast hands-down!" J. Peluso DMD | Business Development < -- > -- Want to Bring Hotwire to Your Community? Hotwire uses fiber optic technology to bring you a fully integrated experience. Learn how ...